Dear CHQ Assembly Legacy App Subscriber,
As a legacy subscriber, you have been with us since the beginning of this initiative, and we are grateful for your loyalty to CHQ Assembly.
As you know, we migrated our video platform to JW Player. Although mostly seamless, there was an issue. Those of you who originally subscribed through your device’s App Store were denied access to CHQ Assembly. We identified the issue as a conflict between your device account permissions and the CHQ Assembly payment portal in the JW Player application. Though charged by your App Store, you still cannot access CHQ Assembly.
The solution to this is three-fold. The first step has already been completed by the CHQ Assembly team. The second and third steps must be completed by you. We understand this is inconvenient; but for your trouble, we will be adding 30 days of complimentary access to your account.
Step 1 (CHQ): We have created a new account for you that honors your legacy membership fee through our website assembly.chq.org. To access the website, you will use the same login and password that you used to access CHQ Assembly on your device.
Step 2 (You):
(a) Log into assembly.chq.org using the same login id and password you used to access CHQ Assembly on your device.
(b) Add your payment details by following the instructional video below.
Step 3 (You): In your device’s App Store, stop the old payment.
Tip: Helpful links on doing this are also below.
Note: This terminates the recurring payment. You should be able to log in on any device, as you previously did, and your entitlements will be restored.