Dear CHQ Assembly Legacy App Subscriber,
Thank you for your long-standing support as a loyal subscriber to CHQ Assembly.
Recently, we migrated our video platform to JW Player, which has been a mostly seamless transition. However, we encountered an issue specifically affecting those who originally subscribed through their device's App Store. Unfortunately, you have been unable to access CHQ Assembly despite being charged by your App Store. This problem arises from a conflict between your device account permissions and the CHQ Assembly payment portal in the JW Player application.
To resolve this matter, we have taken the first step on our end. Now, there are two remaining steps that require your attention. We understand that this may cause inconvenience, and as a token of our appreciation, we will be granting you an additional 30 days of complimentary access to your account.
Step 1 (CHQ): We have created a new account for you that honors your legacy membership fee through our website assembly.chq.org. To access the website, you will use the same login and password that you used to access CHQ Assembly on your device.
Step 2 (You):
(a) Log into assembly.chq.org using the same login id and password you used to access CHQ Assembly on your device.
(b) Add your payment details by following the instructional video below.
Step 3 (You): In your device’s App Store, stop the old payment.
Tip: Helpful links on doing this are also below.
Note: This terminates the recurring payment. You should be able to log in on any device, as you previously did, and your entitlements will be restored.
For Help about canceling the recurring payment on your device, use the link for your device type: